The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies to organizations handling personal data of individuals in the European Economic Area (EEA). This page explains how magenta-mesa complies with GDPR requirements.
Data Controller
magenta-mesa acts as the data controller for personal information collected through this website. Our contact details are:
magenta-mesa
847 Craftsman Lane
Oakville, Ontario L6H 3P2
Canada
[email protected]
Legal Basis for Processing
We process personal data on the following legal bases:
- Consent: When you submit a contact form or subscribe to communications, you consent to our processing of your data for the stated purposes.
- Contractual necessity: When you engage our restoration services, we process data necessary to fulfill our agreement with you.
- Legitimate interests: We may process data to improve our services and website, provided this does not override your fundamental rights.
- Legal obligation: We may process data when required to comply with applicable laws.
Your Rights Under GDPR
If you are located in the EEA, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal data we hold about you.
- Right to rectification: You may request that we correct inaccurate or incomplete data.
- Right to erasure: You may request that we delete your personal data in certain circumstances.
- Right to restriction: You may request that we limit how we use your data.
- Right to data portability: You may request your data in a structured, machine-readable format.
- Right to object: You may object to certain types of processing, including direct marketing.
- Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. In complex cases, we may extend this period by an additional two months, in which case we will inform you of the extension and the reasons for it.
International Data Transfers
As we are based in Canada, personal data you provide may be transferred to and processed in Canada. Canada has been recognized by the European Commission as providing an adequate level of data protection. By providing your data, you acknowledge this transfer.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. Specifically:
- Contact form submissions: retained for 3 years after last communication
- Service records: retained for 7 years for legal and warranty purposes
- Website analytics data: retained for 26 months
Complaints
If you believe we have not handled your data appropriately, you have the right to lodge a complaint with a supervisory authority in your country of residence. However, we encourage you to contact us first so we may address your concerns directly.
Cookies and Tracking
Please refer to our Cookie Policy for detailed information about how we use cookies and similar technologies.
Last updated: September 2024